Customer Service Survey 2015

Consultation has concluded

Waverley Council is currently devising a new Customer Service Strategy which is aimed at improving the overall experience and satisfaction of our customers and making us easier to do business with. To achieve this we will be conducting research to better understand the existing customer experience.

We would like your feedback on the following:

  • The ways in which our customers contact us and how easy it is for customers to reach us
  • What is important to our customers when it comes to service provision
  • What improvements customers would like to see
  • The areas in which we can improve in the future



Thank you for taking the time to complete this survey. Your feedback will help guide us to provide a better experience for all our customers. A $2 donation will be made to a local charity of your choosing for each completed survey.





Waverley Council is currently devising a new Customer Service Strategy which is aimed at improving the overall experience and satisfaction of our customers and making us easier to do business with. To achieve this we will be conducting research to better understand the existing customer experience.

We would like your feedback on the following:

  • The ways in which our customers contact us and how easy it is for customers to reach us
  • What is important to our customers when it comes to service provision
  • What improvements customers would like to see
  • The areas in which we can improve in the future



Thank you for taking the time to complete this survey. Your feedback will help guide us to provide a better experience for all our customers. A $2 donation will be made to a local charity of your choosing for each completed survey.





  • Thank you for agreeing to participate in the Customer Service Survey. Your feedback will help inform us how we can better service you and heighten your customer experience.



    Thank you for agreeing to participate in the Customer Service Survey. Your feedback will help inform us how we can better service you and heighten your customer experience.



    Consultation has concluded